Viewing posts for the category Customer Service
At this point I have many dozens of orders total, and several big ticket items, so I have enough of a sample to say something substantive, I think.
I spent hours fighting with their billing page, having every credit card in my possession declined, and Alipay too failed. Finally I managed to make a $10 deposit with Paypal and could start playing around a bit.
A few months ago I purchased a copy of Win7 on-line. It showed up in pristine condition, still shrink-wrapped and full of a very authentic looking collection of DVDs and documents. I installed it in a virtual machine, registered, and everything has been working fine for months. Until today, when Windows Update informs me that for some reason my registration key has been "blocked". Apparently (I am guessing) there is something about running on a virtual machine (in China!) that their license server is having indigestion over. So now I cannot update the thing, which was the point of getting a legal copy with license in the first place.